SERVICE CONCEPT

服务理念



提倡服务的全程化和全员化,将服务理念和服务意识贯彻到每一个员工的心中,通过专业化的售前服务,与客户一体的售中服务,帮助客户排除故障及解决问题的售后服务等全程服务体系,确保服务过程的完美质量,提高企业的竞争力。公司有专职的客户服务部,另五大职能部门配合客服部,其中包括信息部、订单部为不同的客户解决不同的问题;客户服务部还具备专业的知识库和专业技术人员,可及时回答客户的问题;

全力构造“直接反馈、同步响应、系统联动”的客户服务系统,各一线人员及时将客户的问题即时传输给公司相关部门,各部门同时启动支持解决程序,并在充分沟通的基础上,第一时间制定整体解决方案,以最快的速度解决问题。

目前,公司在全国的各省市自治区均配备了专业的售后服务人员,对所有产品在全国范围内提供售后联保服务,让各地用户放心地享受到后期服务,保证将客户意见、故障报修等情况在第一时间内反馈到公司客户服务部。


SERVICE SYSTEM

服务系统



提倡服务的全程化和全员化,将服务理念和服务意识贯彻到每一个员工的心中,通过专业化的售前服务,与客户一体的售中服务,帮助客户排除故障及解决问题的售后服务等全程服务体系,确保服务过程的完美质量,提高企业的竞争力。公司有专职的客户服务部,另五大职能部门配合客服部,其中包括信息部、订单部为不同的客户解决不同的问题;客户服务部还具备专业的知识库和专业技术人员,可及时回答客户的问题;

全力构造“直接反馈、同步响应、系统联动”的客户服务系统,各一线人员及时将客户的问题即时传输给公司相关部门,各部门同时启动支持解决程序,并在充分沟通的基础上,第一时间制定整体解决方案,以最快的速度解决问题。

目前,公司在全国的各省市自治区均配备了专业的售后服务人员,对所有产品在全国范围内提供售后联保服务,让各地用户放心地享受到后期服务,保证将客户意见、故障报修等情况在第一时间内反馈到公司客户服务部。


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CJ-TOOLS

Manufacturer specializing in injection mold design, manufacturing, and injection molding technology

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The current market status and development direction of China's mold industry

Click: Time:2024-05-15 16:18:23

China's mold industry developed late, the modern mold industry did not start until the late 1970s, but after years of efforts, through the introduction of international industrial developed countries and regions more mature design and manufacturing technology and independent innovation combined way, China's mold manufacturing industry has established a mold industry system including mold technology research and development institutions, mold production and supply systems, and mold industry scale and technical level have made great progress.

First, mold industry overview:

As the basis of modern industry, mold technology has been widely used in automotive, energy, machinery and other fields. In electronics, automobiles, televisions, electrical appliances, meters, instruments, home appliances and communications and other products, 60%-80% of the parts are molded. The high precision, high complexity, high consistency, high productivity and low energy consumption of the parts produced by the mold are unmatched by other processing and manufacturing methods. The mold industry is also the "benefit amplifier" of the manufacturing industry, and the value of the final product produced by the mold is often dozens of times and hundreds of times the value of the mold itself. The level of the mold industry has become an important symbol to measure the level of a country's manufacturing industry, and it is also one of the important guarantees for a country to maintain international competitiveness. Science and technology leads the development of industrial technology and promotes the continuous innovation of the mold industry. China's mold industry has been greatly improved after more than half a century of development, and the development speed is very rapid. In general, the development of mold manufacturing in China has experienced the following four stages:


Second, China's mold industry market status:

According to the data, 2017-2019 China's mold production showed a year-on-year growth trend, in 2019, China's mold production reached 27.337 million sets, an increase of 49.28%, the first quarter of 2020 output of 2.6741 million sets.


    From the perspective of mold output, we are currently the world's largest mold producer. Although China's mold industry has made great progress, but the domestic mold manufacturing enterprises are uneven, and even many are private small workshops, even if there is a professional mold factory, the scale is not large. To continue to move forward to the world's powerful mold, seeking new technologies and innovative concepts will still be our goal in a long time. In the total sales of molds in China, injection molds and stamping molds are the main areas of the mold market, and plastic molds account for the largest proportion, accounting for about 45%; Stamping die accounted for about 37%; Casting mold accounted for only 9%; Other types of molds total about 9%.

     

      From the data point of view, China's mold industry has great development prospects in the future. Due to the limitations of the development of technology, the competition in the mold manufacturing industry continues to intensify, the merger and integration of large-scale mold production enterprises and capital operation are becoming more frequent, and more and more mold manufacturing enterprises feel the importance of upgrading and transformation. In this big prospect, the development of mold intelligence has become the primary goal of mold enterprise upgrading. Compared with traditional molds, intelligent molds have obvious advantages such as high technical content, high added value of products, long service life, wide application range, and large market space, and are also important weights for enterprise competition. The state has also begun to support independent products and gradually reduce imports, which has brought new development opportunities to domestic brands.

Third, China mold industry development trend analysis:

1. High precision

With the continuous learning in recent years, China's mold industry has developed rapidly, and a number of companies specializing in high-precision mold manufacturing have been developed. There are also more and more enterprises realize that the accuracy of mold size is the most important factor in the manufacture of high precision, high quality and high-tech products. To do high-precision molds, there are only two important factors: equipment and talent, but at present, China still has a certain distance from foreign countries in the most sophisticated fields. After all, for China, the manufacturing industry is the embodiment of a country's comprehensive national strength, so the country has attached great importance to it, and will achieve transcendence in the near future.

2, automation, intelligent factory is the trend

Automation and intelligence are the guarantee of improving efficiency. With the popularization of various automation equipment (mainly robots) for mold production, and the improvement of the intelligence of standard parts inside the mold (mainly hot runner), the efficiency of mold production is getting higher and higher, and it will develop towards a higher and better realm. The future development should be a factory with only a few people, and the rest are all machines and computers. In the future, there will only be three kinds of "people" in the factory: managers, technicians and robots.

3. New type

With technological innovation, the new has made many of the original impossible possible, and many of the original complicated and tortuous ways have become very simple. These are new opportunities and challenges for the mold industry, specifically, opportunities and challenges for mold designers. Whether we can master the new mold design and manufacturing technology is the lifeblood of a mold enterprise. Mastering mold high-tech requires deep design and manufacturing heritage, and these high-tech have also become the resources for the company to play the brand and strive for better customers. The current war is a technical war without gunpowder, and the price of blood shopping is not as good as blood shopping technology. As long as the technology is innovative and the mold is new, even if the price is high, there will be a large number of customers, which is the power of the brand. Mold is always an industry that wins with technology and quality.

4. Integration

Integration means that product development and mold are highly integrated. This trend is also inevitable, and this change is a change that can affect the manufacturing model more than the assembly line replacing the all-around mold master. In short, it is the integration of mold designers and product research and development into a new position, a new position that can be responsible for the entire product from the appearance to the mechanism, to the mold, to the mold processing, mold production, product assembly, and become the absolute core of the manufacturing industry.

Summary: In order to survive and develop in this era, these directions are worth considering.

1. Accelerate the transformation and meet the market demand;

2. Give full play to the advantages of cluster scale and huddle for warmth;

3. Enhance brand value, increase R&D investment, and strengthen patent layout.


The current market status and development direction of China's mold industry
China's mold industry developed late, the modern mold industry did not start until the late 1970s, but after years of efforts, through the introduction of international industrial developed countries and regions more mature design and manufacturing technology and independent innovation combined way
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Established in 2009, CJ-TOOLS CO., LTD. specializes in the design, development and production of various injection moulds and die-casting moulds.In 2018, it passed ISO9001-2015 quality system certification and was recognized as a high-tech enterprise in Guangdong Province in the same year.

Contact information

Tel: +86-757-22829561
Fax: +86-757-22829560
Website: www.cj-tools.net
Address: No. 25-5, ShunPan Road, Wusha Industries Park, Daliang , Shunde , Foshan

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